Customer Service

Customer Service

The staff at Kemwell Biopharma understands the importance of quality, costs, timeliness and responsiveness. In today’s competitive environment, time to market is critical. To make matters worse, companies are struggling to do more with less. Diminishing funding, mergers, limited resources, expiring patents, and increased competition, pharma & biotech companies are under constant pressure to reach critical development & commercialization milestones. At Kemwell, we realize that delivering on customers’ expectations requires not only quality & speed, but flexibility. Providing innovative solutions to each unique customer program is paramount.

Kemwell’s growth for over 30 years is due to repeat business from our customers. We are committed to building long term relationships & helping our customers be successful.

Customer oriented solutions:

  • Pre-project start up teleconference regarding technical project scope
  • Innovative formulation approaches
  • Experienced project management scientists working with you every step
  • Direct contact with scientists on your project
  • Weekly project updates via e-mail and teleconference
  • Cost improvements through Supply chain management and sourcing support
  • Client references available upon request